Folder management
- Inbox -- The inbox is the primary location for incoming messages.
- Drafts -- Drafts are messages that have been either completely or partially composed but have not been sent yet. Drafted messages are still able to be opened and edited before sending.
- Sent Items -- A copy of each message you send will be saved in the Sent Items folder. They are not visible in the inbox folder.
- Deleted Items -- As a message is chosen to be deleted, it's moved to the Deleted Items folder. These messages will be automatically purged after 30 days unless the Retention Policy is changed. Users can also choose to empty the folder of its contents at any time.
- Clutter -- Messages that are considered low priority will be redirected to the Clutter folder. Outlook recognizes which messages are read and determines the unread messages to be of little importance.
- Junk Email -- Messages that seem to exude the appearance of junk mail will be redirected to this folder.
- Archive -- Archiving older messages moves them from the main .pst file into a separate archive.pst file.
How to create a folder:
- Locate where the new folder should live on the left pane.
- Right-click on the location.
- Select New Folder.
- Input a name in the resulting Name box.
- Press Enter to create.
How to delete a folder:
- Right-click on the folder to be deleted.
- Select Delete from the command menu.
- Select Yes to confirm.
- Open in New Window -- This opens another Outlook 2016 window with the selected folder opened.
- New Folder -- Creates a folder or sub-folder.
- Rename Folder -- This allows you to rename any folder or subfolder that you created.
- Copy Folder -- This copies the selected folder as a subfolder. You can then choose the destination folder in the resulting Copy Folder pop up box.
- Move Folder -- You can move the folder into any existing folder from inside the popup box.
- Delete Folder -- This option moves the folder and its contents to the Deleted Items folder.
- Mark all as Read -- All messages and other items in the folder will be marked as read.
- Clean up Folder -- Duplicate or redundant messages will be automatically moved to the Deleted Items folder.
- Delete All -- All items in the folder will be deleted. If you choose this action with a folder that contains subfolders, the sub-folders will be removed as well.
- Show in Favorites -- Choose to add this folder to the Favorites section, which is located near the top of the left panel.
- Remove from Favorites -- This option appears when right-clicking in the Favorites section. It removes the folder from Favorites but does not delete it.
- Sort Subfolders A to Z -- All sub folders within a folder will be listed alphabetically.
- Move Up/Down -- Folders and subfolders can be moved up or down the list, one entry at a time.
- Properties -- This action takes you the properties menu of the folder. A series of settings are presented such as selecting the folder policy, permissions and viewing the folder size.
Search folders
How to create a customized search folder:
- Select the Folder tab from the ribbon.
- Select New Search Folder.
- Select Create a custom Search Folder from the Select a Search Folder list.
- Click Choose.
- Enter the name of the folder in the name box.
- Click Criteria to pick your options from the following sections:
- Messages – Choose to search for specific words from the subject or body, specific contacts or recipients.
- More Choices – This offers more criteria such as specifying read or unread items, attachments and level of importance.
- Advanced – This gives the user the option to create finely tuned criteria to narrow down result. This provides a list of criterion and allows you to choose conditions and values.
- Click Browse to select a specific folder to include in the search.
- Click Ok on each dialog box to confirm your selections.
How to create a pre-defined search folder:
- Select Folder from the ribbon.
- Choose New Search folder.
- Select a folder type from the Select a Search Folder list.
- Select Criteria under the Customize Search Folder section.
- Select Ok to save the search folder.
Folder sharing and delegation
How to delegate a folder:
- Click on File.
- Click on Account Settings under Account Information.
- Click on Delegate Access.
- Click on Add.
- Search and select the individual.
- Click Add
- Select the permission level for the individual under the Permissions box.
- Right-click on the account.
- Select Folder Permissions.
- Reviewer – Users can read items but cannot delete them.
- Author – Users can read and create items.
- Editor – Users can read, create and modify items.
- Click on the name of the person.
- Select the Permission Level.
- Click Ok.
How to remove a delegate:
- Click on File.
- Click on Account Information.
- Click on Delegate Access.
- Select the name of the current delegate.
- Click Remove.
- Click Ok.
How to share a folder
- Click on the Folder Tab in the ribbon.
- Click on Folder Permission in the Properties section
- Click on the Permissions tab in the Inbox Properties box.
- Click Add to add a user.
- Locate the person in the address list.
- Click Add
- Click Ok.
- Select an option from the Permission Level list.
- Owner – Change permission levels for others who have access. Create, read, modify and delete contents of a folder.
- Publishing Editor – All contents that the owner has created can be read and deleted. Content and subfolders can be created as well.
- Editor – All items can be created read and modified.
- Publishing Author – Items can be modified, deleted, created and read. Sub-folders can be created as well.
- Author – Allows users to read and create items that the owner has created.
- Nonediting Author – Owner created items can be deleted. Can create and read items.
- Reviewer – Can read items but cannot delete them.
- Contributor – Users can only create items.
- Select specific permission in the provided fields.
- Click Apply.
- Click Ok.
How to stop sharing a folder:
- Access the Folder tab from the ribbon.
- Select Folder permissions.
- Click on the name of the individual.
- Select None to suspend sharing.
- Select Remove to stop sharing.
Wrapping up
If you want to organize your messages in Outlook.com, you can create new folders or rename, move, or delete existing folders. You can also set up rules so that Outlook.com automatically moves messages into folders depending on conditions that you specify.
- If you can't see your folders, select the arrow next to Folders to expand the folder list.
- There is an issue where some folders might not be visible in the folder list. You can find items in the missing folders using search. We are aware of the issue and are working on a fix.
Default folders
By default, your account starts with these folders:
- Inbox Incoming messages arrive in your inbox unless you’ve created an Inbox rule to redirect them to another folder, or they’re identified as junk email.
- Junk Email Messages that have junk email characteristics but that aren’t blocked by a spam filter before they reach your mailbox will automatically be moved to this folder. Learn more about how to mark email as junk or block senders in Outlook.com.
- Drafts If you start writing a message but don't finish, it will automatically be saved to your Drafts folder. You can come back to the message later to continue editing it, and then send it.
- Sent Items By default, a copy of every message you send is put in your Sent Items folder.
- Deleted Items When you delete a message, it’s moved to the Deleted Items folder.
- Archive This is a good place to store messages that you're done working with but might want to refer to later. Moving messages that you're done with to Archive helps reduce clutter in your Inbox.
Context menus for folders
Most of what you can do with a folder can be found in the context menu that appears when you right-click a folder.
- Create new subfolder Use to create a new subfolder in the folder you right-clicked.
- Delete folder Moves the folder and all its contents to Deleted Items. Default folders, such as the Inbox folder, can't be deleted.
- Delete all Moves all the items in the selected folder to Deleted Items.
- Mark all as read Marks as read all items in the selected folder.
- Rename Give the folder a different name. Default folders, such as the Inbox folder, can't be renamed.
Create a folder
Create new folders to organize your messages as you like. For example, you can create a folder for a specific project, for all messages from a particular person, or for all messages sent to a distribution group that you’re a member of.
Create a new folder
- At the bottom of the folder pane, select New folder. You might need to scroll down in the folder list to see New folder.
- In the new folder box, enter a name for the folder and then press Enter.When you create a new folder, it is added in alphabetical order below the Archive folder.
Create a new subfolder
- In the folder pane, right-click the folder to which you want to add a subfolder.
- Select Create new subfolder.
- In the new folder box, enter a name for the folder and press Enter.
Rename a folder
- In the folder pane, right-click the folder you want to rename.
- Select Rename.
- Enter a name for the folder and press Enter.
Move a folder
You can't change the order of folders under Folders, and you can't move sub-folders into the main Folders menu. Sub-folders must always be inside another folder.
You can reorder folders or any other items in your Favorites list. To add a folder to Favorites, right-click the folder and then select Add to Favorites.
Delete a folder
- In the folder pane, right-click the folder or subfolder you want to delete.
- Select Delete folder.
- Select OK to confirm.
Deleted Items folder
When you delete a message or folder, it’s moved to the Deleted Items folder. You can either manually remove messages from the folder or you can set Outlook.com to automatically empty your Deleted Items folder when you sign out.
Empty your Deleted Items folder when you sign out
- Go to Message handling settings (Settings > View all Outlook settings > Mail > Message handling).
- Under Message options, select the check box next to Empty my deleted items folder.
- Select Save.
To learn how to restore deleted messages, see Restore deleted email messages in Outlook.com.